Background
Educational institutions face growing challenges in managing student engagement. High call volumes, prolonged resolution times, and the lack of actionable insights hinder student support efforts. Additionally, unresolved student concerns contribute to dissatisfaction, negatively impacting retention rates and institutional reputation.
To address these challenges, HiEd Success developed an AI-powered Call Insights solution, designed to enhance student recruitment, improve call resolution, and extract key insights to optimize engagement strategies.
Challenges
Institutions often struggle with:
- Low engagement from prospective students due to inefficient lead targeting.
- Application drop-offs caused by a lack of personalized support.
- Limited communication with parents and families, leading to disengagement.
- Academic preparedness gaps impacting student performance.
- High student attrition rates, requiring proactive retention strategies.
- Inefficient call management, causing delays and unresolved inquiries.
Solution: AI-Powered Call Insights
HiEd Success introduced an AI-driven approach to analyzing call inquiries, leveraging Generative AI, sentiment analysis, and predictive analytics to identify key patterns, emotional cues, and intervention opportunities.
Key Features & Capabilities
✔ AI-Powered Call Analysis
- Records and transcribes student inquiries.
- Categorizes concerns based on urgency and sentiment.
- Identifies at-risk students for timely interventions.
✔ Sentiment Analysis & Predictive Insights
- Classifies calls into positive, neutral, and negative sentiments.
- Detects emotions such as frustration, anxiety, hopefulness, and confidence.
- Provides real-time insights to advisors, allowing for proactive student support.
✔ AI Chatbot & Agent Support
- Deploys AI chatbots to assist students with common inquiries, reducing call volumes.
- Uses AI-driven follow-ups to ensure unresolved concerns are addressed.
- Personalizes communication based on student behavior and preferences.
✔ Call Inquiry Dashboard & Data Analytics
- Tracks call trends, response rates, and sentiment patterns.
- Offers visual analytics for decision-making and policy improvements.
- Enhances recruitment and enrollment strategies through data-driven insights.
Impact & Results
📈 20% increase in student inquiries through AI-driven lead targeting.
📈 15% rise in completed applications via automated follow-ups and reminders.
📈 10% increase in enrollment rates due to personalized engagement.
📈 18% improvement in applications from diverse student populations through targeted outreach.
📈 12% increase in student retention by identifying at-risk students early.
📈 Faster call resolution with AI-assisted automation, reducing administrative workload.
Why Choose HiEd Success?
HiEd Success stands out as a trusted partner in AI-driven student engagement and recruitment solutions, offering:
✅ Deep expertise in AI & analytics tailored for higher education institutions.
✅ A data-driven approach to improving student success and institutional growth.
✅ Proven results in increasing student engagement, retention, and diversity.
✅ Seamless AI integration with existing student support systems.
Conclusion
By implementing AI-powered Call Insights, institutions can revolutionize their student engagement strategy. AI-driven call analysis, sentiment insights, and automated interventions create a personalized, proactive, and data-backed approach to recruitment and student success.
Would your institution benefit from AI-driven recruitment and retention solutions? Let’s explore how HiEd Success can help optimize your enrollment strategy today.