Preeti Tanwar

Background Educational institutions face growing challenges in managing student engagement. High call volumes, prolonged resolution times, and the lack of actionable insights hinder student support efforts. Additionally, unresolved student concerns contribute to dissatisfaction, negatively impacting retention rates and institutional reputation. To address these challenges, HiEd Success developed an AI-powered Call Insights solution, designed to enhance

Client Overview Challenges Addressed HiEd Success Solution HiEd Success ResumeParser is a comprehensive, AI-powered resume review platform tailored to the university’s needs: 1. Intelligent Resume Review 2. Seamless Platform Integration 3. Enhanced Administrative Tools 4. Data Privacy and Accessibility Why Choose HiEd Success?

Overview A mid-sized urban university to implement a scalable and automated solution for processing high school and college transcripts, as well as evaluating transfer credits with seamless integration into the university’s Student Information System (SIS) and CRM platforms. This project involved end-to-end automation, significantly improving data extraction, validation, and transfer credit processing. The solution reduced

Overview  A leading public research university wants to implement an AI-based adaptive web content solution. The goal is to increase student engagement and improve undergraduate enrollment outcomes by delivering personalized and data-driven web experiences. Challenge Higher education institutions face increasing competition to attract and retain prospective students. Our client sought to: Solution HiEd Success delivers

Case Study: AI-Powered Chatbot for Graduate Admissions at a Major University Client: A large public university  The Challenge The university’s graduate admissions team faced several challenges: They sought an AI-driven chatbot solution capable of seamlessly integrating with their existing web infrastructure and providing personalized, program-specific responses in real-time. The Solution by HiEd Success HiEd Success