AI Case Studies

Background Higher education institutions face increasing challenges in managing student support services, especially in delivering consistent, timely, and personalized responses across multiple departments and channels. As expectations for digital engagement and 24/7 service grow, universities are seeking comprehensive chatbot solutions that integrate with core systems, understand user sentiment and intent, and scale institution-wide. HiEd Success […]

Background As higher education institutions increasingly focus on student success, workforce readiness, and operational efficiency, there is a growing need for tools that streamline academic writing and reporting. Technical report writing is a critical skill in engineering, science, and applied technology programs, but it often lacks structured support. Faculty and students alike can benefit from

Background Grant writing is a critical, time-sensitive function in higher education institutions, requiring deep alignment with funder expectations, strategic use of institutional data, and efficiency in managing multiple applications simultaneously. Dallas College’s RFP outlines a robust vision for a 24/7, AI-supported solution that extracts, analyzes, and generates grant-related content securely and accessibly. While HiEd Success

Background A large public university system with multiple campuses and statewide outreach centers relies on a centralized Talent Acquisition (TA) team to manage the recruitment process for all non-teaching roles. The team supports full-cycle recruitment and collaborates with hiring managers across all campuses to ensure streamlined hiring practices. With over large no. of video interviews

Background A leading public community college serving thousands of students across multiple campuses and online platforms is actively exploring the adoption of advanced AI technologies to improve teaching and learning experiences. The institution offers associate degrees, technical certifications, continuing education, GED preparation, dual-credit programs for high school students, and career training for professionals. To support

Background An organization with a high-volume IT Helpdesk sought to improve the performance and scalability of its support operations by leveraging generative AI technologies. With increasing demand from end users, multilingual support needs, and limited staffing resources, the organization required a forward-thinking solution that enhances efficiency, reduces call volume, and improves the overall self-service experience.

Background Educational institutions face growing challenges in managing student engagement. High call volumes, prolonged resolution times, and the lack of actionable insights hinder student support efforts. Additionally, unresolved student concerns contribute to dissatisfaction, negatively impacting retention rates and institutional reputation. To address these challenges, HiEd Success developed an AI-powered Call Insights solution, designed to enhance

Client Overview Challenges Addressed HiEd Success Solution HiEd Success ResumeParser is a comprehensive, AI-powered resume review platform tailored to the university’s needs: 1. Intelligent Resume Review 2. Seamless Platform Integration 3. Enhanced Administrative Tools 4. Data Privacy and Accessibility Why Choose HiEd Success?

Overview A mid-sized urban university to implement a scalable and automated solution for processing high school and college transcripts, as well as evaluating transfer credits with seamless integration into the university’s Student Information System (SIS) and CRM platforms. This project involved end-to-end automation, significantly improving data extraction, validation, and transfer credit processing. The solution reduced

Overview  A leading public research university wants to implement an AI-based adaptive web content solution. The goal is to increase student engagement and improve undergraduate enrollment outcomes by delivering personalized and data-driven web experiences. Challenge Higher education institutions face increasing competition to attract and retain prospective students. Our client sought to: Solution HiEd Success delivers